Frequently Asked Questions
Everything you need to know about shopping with Nurra+, our products, shipping, and support.
Products
What does Nurra+ offer?
Nurra+ offers thoughtfully selected essentials for pregnancy, breastfeeding, pumping, milk storage, and postpartum life. Every product is chosen to make everyday motherhood feel more comfortable, supported, and manageable.
Which Nurra+ products are best for breastfeeding?
Our cotton nursing bras, wearable breast pump, breastmilk pitcher, milk storage bags, milk warmer, and pumping accessories are designed to support different parts of your breastfeeding and pumping routine.
Is the Nurra+ Cotton Nursing Bra 100% cotton?
The bra is made from 95% cotton and 5% spandex, providing natural softness with enough stretch for a comfortable fit. The thin front liner is made from 100% cotton.
How do I choose the right nursing bra size?
Use the size guide provided on the product page and measure yourself before ordering. Because breast size can change throughout pregnancy and postpartum, we recommend choosing the size that offers comfortable support without feeling restrictive.
Can I wear the nursing bra while sleeping?
Yes. Its soft, wireless design makes it comfortable for daytime wear, nursing, lounging, or sleeping.
How do I care for my Nurra+ products?
Care instructions vary by product and can be found on each product page or included with your order. Always follow the product-specific instructions to help protect its materials, performance, and longevity.
How should I clean products that come into contact with breast milk?
Wash and sanitize each product according to the instructions provided. Always follow current breastmilk-handling recommendations from your healthcare provider or local public health authority.
Ordering and Shipping
Where does Nurra+ ship?
We currently ship to customers in Canada and the United States. Available shipping options and any location-specific information will appear during checkout.
Is shipping free?
Yes, Nurra+ offers free standard shipping.
How long will my order take to arrive?
Estimated delivery times are provided during checkout and may vary depending on the product, destination, carrier, customs processing, and seasonal demand.
Will I receive tracking information?
Yes. Once tracking becomes available, it will be sent to the email address used to place your order. Please allow a little time for the carrier’s system to begin displaying updates.
Why hasn’t my tracking information updated?
Tracking may pause while a shipment is travelling between facilities, awaiting customs processing, or being transferred to a local carrier. This does not necessarily mean the package has stopped moving.
Can I change or cancel my order?
Please contact us as soon as possible after ordering. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or shipping.
What should I do if I entered the wrong address?
Contact us immediately with your order number and the correct address. Once an order has been processed or shipped, we may be unable to redirect it. Customers are responsible for confirming that their delivery information is complete and accurate at checkout.
Returns and Order Support
What is your return policy?
For hygiene, safety, and product-integrity reasons, Nurra+ does not accept returns or issue refunds for non-defective products. Please review product descriptions, measurements, and sizing information carefully before ordering.
Can I return an order that is still in transit?
No. We cannot process returns, cancellations, or refunds for orders already in transit.
What if my product arrives damaged or defective?
Please contact us promptly with your order number, a description of the issue, and clear photos or video showing the damage or defect. We will review the matter and help determine the appropriate resolution in accordance with our store policy.
What if my package is marked delivered but I cannot find it?
Check around the delivery area, ask other members of your household, and contact the carrier using your tracking number. If you still cannot locate it, contact us and we will help you review the available delivery information.
Support
Is Nurra+ customer support handled by real people?
Yes. Nurra+ was created by real moms, and our customer care is personal too. When you contact us, you’ll receive thoughtful support from someone who genuinely wants to help.
When can I expect a response?
We aim to respond within one to two business days. During holidays, launches, or periods of high order volume, replies may take slightly longer.
Still have a question?
We’re here to help. Send us a message through our Contact Us page, and a member of the Nurra+ team will be in touch.